We aim to ship within 24hrs of receiving your order. If there is a delay we will contact you and notify you of any changes. During peak holiday periods we may have a slight delay with increased orders but we do our best to get you in the water as soon as possible.

We use Australia’s fastest couriers to get products to your door. Most of our products ship for FREE, however bulky items, such as boards may attract a charge. Rates vary depending on product & your location. Simply add your desired product to your cart and proceed through our checkout, enter your delivery address and you’ll be able to see the shipping charge. For surfboard deliveries, we prefer to deliver to business addresses to ensure security of your board after delivery.

We ship from Australia to all around the world, including New Zealand, Indonesia, Japan, USA. Please enter your address details at checkout to see a quote. Note that some countries are extremely expensive. Also shipping Surfboards international is not possible. Feel free to ask us for a quote using our contact form on our website.

Yes, if you reside on the Gold Coast and have selected to pick up your order, you can pick up from our partner fulfilment centre at GC3PL at 14 Hawker St, Currumbin Waters. Please work with us to find out our best available warehouse times using the contact form on our website.

Yes we can ship most small items to a PO Box. Bulky items may not be possible. Feel free to check with us using the contact form on our website.

We provide tracking as soon as we dispatch so you can follow progress to your door. Items are sent ‘Authority to leave’ so please ensure you are home to receive, or contact the deliverer to make a plan.

If you've not received your order confirmation, check your junk folder in case your inbox has sent it there. If you've been charged and not received your order confirmation and it is not in your junk folder, please contact us as soon as possible at admin@bravosurf.com.au